No, if you register for Multi-Factor Authentication using your mobile phone number, only the National Helpdesk would be able to access this information under a legitimate circumstance.

No, Microsoft Authenticator does not store business information on your device.

We understand that phone signal can be quite poor within some buildings, therefore, it is recommended that Microsoft Authenticator is used instead of SMS. Microsoft Authenticator can work without any signal at all, however, Microsoft Authenticator works very well with a WiFi connection. Please make use of the NHS free WiFi available which should ensure a smoother experience.

No, as a Shared Mailbox does not have a password that is used to access it, Multi-Factor Authentication is not required.

We are currently awaiting a process to become available to convert these accounts to Shared Mailboxes. Once this process is available, we will contact organisations that require accounts to be converted.